RoofRack&Box asks for and receives information directly from you. We ask this information to perform actions such as processing purchases, showing you relevant information related to your car and previously owned our products, and providing technical support. Instances of directly collected information can be found below:

· Registering with Roofracknbox.com.au
· Connecting with our Customer Service either over the phone or via email.
· Providing feedback in a survey
· Submitting reviews of our products

When you interact with us directly, we may collect the following information from you: your name, address, email address, phone number, transaction information from previous orders, credit card information, and automotive information.


In addition to the information you provide, we may collect information about your use of Roofracknbox.com.au through software on your device and other means. However, none of this information is directly attributed to you – unique IDs are used to hide this information from us and any third party, thus we are unable to attribute any of this data to you as a user of our website. For example, we may collect:

· The IP address of the device you are using
· Pages you view
· Links and advertisements you click

When you interact with us directly, we may collect the following information from you: your name, address, email address, phone number, transaction information from previous orders, credit card information, and automotive information.

How we use your information

All information shared both directly and indirectly collected will be kept confidential. It is collected and processed for the following purposes or for other lawful business processes:

· To process payment
· To improve our products and services
· To contact you directly
· To train our internal team
· To customize our communication for you
· To allow our business partners (social media channels, etc) to present customized messages for you.


We may share your personal data with third parties. However, we only would share your personal data for the reasons stated above on how we use your information, or to comply with the law or respond to compulsory legal process (such as a search warrant or other court order).


We strives to keep all data and information collected on our site secure. We use proven secure payment tools and methods like HTTPS across RoofRacknbox.com.au. However, please keep in mind that although we take reasonable steps to protect your information, no website is completely secure. Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.


Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes.

We use the following types of cookies on our website:

· Essential cookies,which enable you to order products and receive services from our website;
· Performance cookies, which enable us to analyse the performance and design of our website and detect errors. For example, this type of cookie allows us to recognise that you have visited our website before, and show which sections of our website are most popular by allowing us to see which pages visitors access most frequently and how much time visitors spend on each page. We may use Google Analytics or similar analytics cookies to achieve this;
· Functional cookies, which allow us to deliver a better user experience. For example, this type of cookie ensures that the information displayed on your next visit to our website will match up with your user preferences, or tells us the domain name of another website from which you linked to our website; and
· Flash cookies. Certain features of this Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on this Website. Flash cookies are not managed by the same browser settings that manage browser cookies.

Our website may also display content from a third party website or service, which may result in cookies from third parties being stored on your hard drive or browser. We do not control the storage of these cookies and you should refer to the privacy policies of the relevant third party for more information.
Please note, however, that some Services may be designed to work using cookies and that disabling cookies may affect your ability to use those Services, or certain parts of them.


Upon your request and within 40 days we will inform you about the type of personal information we hold about you, the purposes for which we hold it and the possible recipients or types of recipients. Upon written request and within a reasonable period of time we will also amend, correct, delete or cease to process personal information if that information proves to be factually inaccurate, incomplete, or irrelevant to the purpose(s) of the processing.