PRODUCTS RETURNS ARE ONLY ACCEPTED WITHIN 30 DAYS FROM THE DATE OF YOUR SHIPPING CONFIRMATION DATE.
Once your return has been received, a credit will be issued for the product returned (less any applicable return shipping charges and/or restocking fees).
From the time that we receive your return, please allow 5 – 7 business days for your credit to be processed. All credits will be issued to the original credit or debit card used for order processing.
· All product returns need to:
· Be replaced and packed within original packaging
· Include a copy of your packing slip
· Include all product manuals and small parts
· Be unused / in new condition
Please note that credits for product received outside of the 30 DAY RETURN WINDOW, missing manuals and/or small parts, or product returned in noticeably used condition will be issued at RoofRack&Box’s discretion.
To process your order over the phone please call us at 03-87741371 from 9am-3pm M-F for your return. In order to expedite the process please have your order number with you and your reason for your return. Remember returns not accepted after 30 days. Original shipping costs will not be refunded, except in the case of a manufacturer error.
Need to change an order?
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re not being able to change the contents of an order once it’s placed at this time. Please give us a call to see if we can cancel the order for you, at 03-87741371.